Error 500 sending email

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  • yberges
    Senior Member
    • Jul 2022
    • 174

    #16
    i re send it thanks

    Comment


    • Jakub Grufik
      Jakub Grufik commented
      Editing a comment
      I am getting an error when trying to open the message :\
  • Jakub Grufik
    Senior Member
    • Aug 2022
    • 361

    #17
    Click image for larger version

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ID:	86291hmmmmm​

    Comment


    • lazovic
      lazovic commented
      Editing a comment
      Please try to go to Messages > Go to Message Center.

    • Jakub Grufik
      Jakub Grufik commented
      Editing a comment
      its working there lazovic, thanks a lot
  • yberges
    Senior Member
    • Jul 2022
    • 174

    #18
    i send you to chat, that ok ?

    Comment

    • macistda
      Member
      • Jul 2022
      • 76

      #19
      Originally posted by yberges
      hello
      i set smtp to administration
      i am sure about about code and server (tested on 3 differents SMTP provider)
      when i send a test i have Erreur 500: Email sending error.
      how i can solve this ?
      regards
      Tried TLS?

      Comment

      • Jakub Grufik
        Senior Member
        • Aug 2022
        • 361

        #20
        yberges for me it is working fine tried to send test email with the information you provided and it is working, I will send you screen in the message

        Comment

        • yberges
          Senior Member
          • Jul 2022
          • 174

          #21
          ahhh in 7.0.8 i didn't have smtp auth mechanism field ... need to update it
          very thanks for testing !!!

          Comment

          • yberges
            Senior Member
            • Jul 2022
            • 174

            #22
            ahhh ...
            i install it on other server (not gandi) and its works with gandi smtp ... any idea ?

            Comment

            • yberges
              Senior Member
              • Jul 2022
              • 174

              #23
              the reply of gandi
              "the CRM does not want to send the emails because your web hosting does not have a DNS/hostname record
              this is why you need to contact the CRM devs to find out how to overcome this limitation
              it's not an SMTP problem
              it's the configuration of the CRM that does not take into account the way our web hosting infrastructure is made"
              some idea esforim yuri ?
              regards​

              Comment

              • esforim
                Active Community Member
                • Jan 2020
                • 2204

                #24
                I don't think yuri like being ping for these type of question.

                Anyway, have you tried without SSL/TLS? (no encryption).

                Does it work?

                Can you try to a well-known domain, like hotmail, live, gmail, etc?

                Can you received email? And only STMP (outgoing/sending) having issue?

                I did a quick check there is a few free server you can use to test your config:

                Test your connection to Sendgrid, Amazon SES, or any other SMTP server.

                Comment

                • yberges
                  Senior Member
                  • Jul 2022
                  • 174

                  #25
                  hello
                  1 i try with with gmail + pro accompt + gandi account
                  2 without auth that doesn't works
                  3 i install same CRM in my wamp => email are sended without any change
                  4 i ask to gandi support they reply this
                  "the CRM does not want to send the emails because your web hosting does not have a DNS/hostname record
                  this is why you need to contact the CRM devs to find out how to overcome this limitation
                  it's not an SMTP problem
                  it's the configuration of the CRM that does not take into account the way our web hosting infrastructure is made"​

                  Comment

                  • zekin
                    Junior Member
                    • Mar 2023
                    • 1

                    #26
                    Following this.

                    I have same problem, I keep getting "Error 500: Unknown error." when doing "Send Test Email".

                    I am seeing this in error:
                    ERROR: Email sending error: cannot connect to host; error = stream_socket_client(): Unable to connect to ssl://smtp.gmail.com:465 (Unknown error) (errno = 0 ) [] []
                    WARNING: Email sending:Unknown error.; 0 [] []

                    tried different smtp server, still the same​
                    Last edited by zekin; 03-10-2023, 01:27 PM.

                    Comment

                    • lvlotus
                      Junior Member
                      • Mar 2023
                      • 6

                      #27
                      Originally posted by espcrm
                      I don't think yuri like being ping for these type of question.

                      Anyway, have you tried without SSL/TLS? (no encryption).

                      Does it work?

                      Can you try to a well-known domain, like hotmail, live, gmail, etc?

                      Can you received email? And only STMP (outgoing/sending) having issue?

                      I did a quick check there is a few free server you can use to test your config:

                      https://www.gmass.co/smtp-test
                      me too, and I test free STMP, it shows sent success,but the email can't recieve the test email.

                      Comment

                      • lvlotus
                        Junior Member
                        • Mar 2023
                        • 6

                        #28
                        and when i used my email smtp, send a test email, it shows "error 500: Could not read from smtp.***"

                        Comment

                        • Vercetti147
                          Junior Member
                          • Sep 2023
                          • 1

                          #29
                          Hello.

                          Maybe this (its for gmail. Error 500: Invalid Credentials):
                          Important: App passwords aren’t recommended and are unnecessary in most cases. To help keep your account secure, use "Sign in with Google" to connect apps to your Google Account. An app password is a


                          This solution worked for me.

                          Comment

                          • Rohit Chauhan
                            Junior Member
                            • Dec 2024
                            • 1

                            #30
                            Hi,

                            I set up SMTP for administration and am confident about the code and server configuration. However, when I send a test email, I encounter the following errors:
                            • Error 500: Email sending error
                            • Sometimes, Error 0

                            How can I resolve this issue?

                            Comment


                            • lifecrane
                              lifecrane commented
                              Editing a comment
                              this happened to me, many times.. it was driving me nuts.. in hostinger, I had to get business email account.. is fairly a good deal..not expensive.. without, i was entering the correct smtp and info, but it just didn't work.. i didn't try google, it was too complicated for my brain power.
                          Working...