Error 500 sending email

[yberges]

i re send it thanks

[Jakub Grufik]

I am getting an error when trying to open the message :\

[Jakub Grufik]

hmmmmm

[lazovic]

Please try to go to Messages > Go to Message Center.

[Jakub Grufik]

its working there lazovic, thanks a lot

[yberges]

i send you to chat, that ok ?

[macistda]

hello
i set smtp to administration
i am sure about about code and server (tested on 3 differents SMTP provider)
when i send a test i have Erreur 500: Email sending error.
how i can solve this ?
regards

Tried TLS?

[Jakub Grufik]

yberges for me it is working fine tried to send test email with the information you provided and it is working, I will send you screen in the message

[yberges]

ahhh in 7.0.8 i didn't have smtp auth mechanism field ... need to update it
very thanks for testing !!!

[yberges]

ahhh ...
i install it on other server (not gandi) and its works with gandi smtp ... any idea ?

[yberges]

the reply of gandi
"the CRM does not want to send the emails because your web hosting does not have a DNS/hostname record
this is why you need to contact the CRM devs to find out how to overcome this limitation
it's not an SMTP problem
it's the configuration of the CRM that does not take into account the way our web hosting infrastructure is made"
some idea esforim yuri ?
regards

[esforim]

I don't think yuri like being ping for these type of question.

Anyway, have you tried without SSL/TLS? (no encryption).

Does it work?

Can you try to a well-known domain, like hotmail, live, gmail, etc?

Can you received email? And only STMP (outgoing/sending) having issue?

I did a quick check there is a few free server you can use to test your config:

https://www.wpoven.com/tools/free-smtp-server-for-testing

https://www.gmass.co/smtp-test

[yberges]

hello
1 i try with with gmail + pro accompt + gandi account
2 without auth that doesn't works
3 i install same CRM in my wamp => email are sended without any change
4 i ask to gandi support they reply this
"the CRM does not want to send the emails because your web hosting does not have a DNS/hostname record
this is why you need to contact the CRM devs to find out how to overcome this limitation
it's not an SMTP problem
it's the configuration of the CRM that does not take into account the way our web hosting infrastructure is made"

[zekin]

Following this.

I have same problem, I keep getting "Error 500: Unknown error." when doing "Send Test Email".

I am seeing this in error:
ERROR: Email sending error: cannot connect to host; error = stream_socket_client(): Unable to connect to ssl://smtp.gmail.com:465 (Unknown error) (errno = 0 ) [] []
WARNING: Email sending:Unknown error.; 0 [] []

tried different smtp server, still the same

[lvlotus]

I don't think yuri like being ping for these type of question.

Anyway, have you tried without SSL/TLS? (no encryption).

Does it work?

Can you try to a well-known domain, like hotmail, live, gmail, etc?

Can you received email? And only STMP (outgoing/sending) having issue?

I did a quick check there is a few free server you can use to test your config:

https://www.wpoven.com/tools/free-smtp-server-for-testing

https://www.gmass.co/smtp-test

me too, and I test free STMP, it shows sent success,but the email can't recieve the test email.

[lvlotus]

and when i used my email smtp, send a test email, it shows "error 500: Could not read from smtp.***"

[Vercetti147]

Hello.

Maybe this (its for gmail. Error 500: Invalid Credentials):

https://support.google.com/accounts/answer/185833

This solution worked for me.