Problems logging in on mobile device

[emittermeier]

Hi all, I've got a problem logging into the arm when using my iPhone, I keep getting the error message that the username/password is wrong, not possible though, same one I use on my MAC. Does anyone know what the issue might be?
Thanks

[esforim]

Haven't ever heard of this problem yet. Try create new user with extremely easy username and pass and try again.

Try copy/paste username & password just in case your iPhone and MAC using some other special language or coding?

[emittermeier]

Thanks for the quick reply, I have tried, but still not working.

[peterberlin]

Hello

can you use another browser or update safari,

[emittermeier]

HI, I have tried different browsers, updated, no luck

[esforim]

Very odd, try with another person phone/computer/laptop? Hard to tell, I doubt looking at the logs help since all it most likely say is "auth error" or something similar.

[Kharg]

Hi, it happens because you are probably trying to login using http://, make sure that you are loading your crm using https://

[esforim]

Odd that this idea popup, I'm guessing due to experience. Could be true!

[Kharg]

esforim yes, it happened to me many times