Disable auto follow for assigned users?

[goingUp]

When a user is assigned to a contact, they are automatically subscribed to updates for that contact. There are user preferences for auto-following, but they don’t seem to control this. Can I disable this behavior?

[victor]

All you can do is uncheck as many boxes as possible in the user's preferences.



However, you cannot disable Auto-Follow for the Assigned User, as the Assigned User must be aware of everything that happens with his record.

[bandtank]

"must be aware" is highly dependent on the use case. This is a bad behavior that needs to be configurable.

[yuri]

I would not call it a bad behavior as in most cases the product caters to the automatic following on assignment is a desired behavior. It's one of the most important aspects in the system.

I think if to make it configurable, it should be done in the users preferences. Or both metadata and preferences.

[heint]

Greetings, goingUp ,

The mentioned "auto-following" feature disables the logic of assigning a user on creation of the entity, so when you are manually assigning a user to the contact after creation, it's not supposed to work.

In your case I would recommend implementing an automatic logic to remove a recently assigned user from a followers array.
It should be possible to realize via Workflow/BPM/formula.

[heint]

This similar forum topic could help in resolving this request:
https://forum.espocrm.com/forum/gene...-api#post90311

In this Workflow, the Action's URL field should now use "subscription" instead of the "followers" value.

[bandtank]

For anyone who finds this thread and wants to implement a solution, it is quite simple once you know which file to edit. I submitted PR. If it is not accepted, I will continue to maintain the functionality for my own use because it dramatically lowers the number of notifications in my environment.