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[heint]

greetings, oraculo1,

To add duplicate checking to your Contact entity for the Phone field, please follow the Administration > Entity Manager...

[heint]

Greetings,esendino,

I could recommend you use the following workflow to delete all Ended processes in your system for further clearing it...

[heint]

Greetings, animax,

There are many possible ways to implement the described logic, but I would recommend using the Role Management feature....