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[bandtank]

I'll give that a try and let you know how it works. Thanks for the update.

[bandtank]

I see now that a full text search in the KB article will return the right results. I was expecting that behavior without needing to do a full text search....

[bandtank]

Is this how you designed it to behave? See this video.

[bandtank]

I think what we're saying is that isn't intuitive and most users are not going to understand that. You don't have to type espocrm in google to find espocrm.com....

[bandtank]

Yes. I cleared the EspoCRM cache, my local cache, used a private browsing window, and rebuilt the database multiple times before and after all of those...

[bandtank]

I updated the KB article table to InnoDB, EspoCRM to 5.3.2, and I changed the ft_min_word_len parameter to 3. I still can't find the fax article using...

[bandtank]

Actually, I am seeing a slightly odd behavior that makes searching somewhat difficult. I have an article called "How to send and receive a fax,"...

[bandtank]

The default behavior shouldn’t really matter because the open/close setting persists once it has been changed. Why can’t you teach your users about...

[bandtank]

+1 My users request this frequently. I tell them to export to Excel since it's pretty easy, so we have a workaround, but doing it in the GUI would be...