How to check if a new Mail is connected to a case

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  • JayBee4pl
    Member
    • Oct 2019
    • 63

    How to check if a new Mail is connected to a case

    Hi,
    i need to check if someone has sent a mail to a closed case. i tried to create a workflow but dont know which field to check for a new connected mail.

    thanks in advance
  • victor
    Active Community Member
    • Aug 2022
    • 769

    #2
    When you receive emails, you read them anyway. At this point, pay attention to the Parent field.

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