How to check if a new Mail is connected to a case
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Hi, thanks. Parent was the right start. I also needed to connect the workflow to the email. Not the Case. -
When you receive emails, you read them anyway. At this point, pay attention to the Parent field.Leave a comment:
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How to check if a new Mail is connected to a case
Hi,
i need to check if someone has sent a mail to a closed case. i tried to create a workflow but dont know which field to check for a new connected mail.
thanks in advanceTags: None
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