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Communications Pack
Seeing the Email support style for EspoCRM, it seems to me a Text Message suite ( possibly general Messenger ) is due to be added.
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I searched the forum first to see if someone talked about this, and there was this feature request by sapyantuk here:
Not exactly the same idea, but close enough. But the way I see it, this is a community-built Communications extension.
Alongside / beyond the other idea coming up alongside this here, I would bring communications automation into EspoCRM:
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Right now we use Matrix for messaging, but that is better for notifications than for top-level support. Ideally messages could be associated with Cases, Orders, even Quotes and Invoices, etc. And all in one place, in the EspoCRM service center, versus spread out across various Rooms and Spaces in standard chats.
I think this goes alongside Mobile Interfaces, and upgrading Background Jobs to be real-time, such as for Webhooks, rather than use crontab. Other than that, I feel like the API provides everything else that would be needed, and I can see using EspoCRM for 5+ years without much more being done to it.
Today I hope to nail the Auth Error issue thanks to devcrm and yuri and others over on GitHub, then be heading into major changes I would need to make to accommodate clients. The main one is completing the Communications requirements, so I am thinking about building out a Pack for that.
Anyone interested in using something like that, or helping to build something like that? Something that broadens Message support to Text messages and perhaps others, as a top-level set of functionality, rather than just for notifications, or 2FA, etc?
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I searched the forum first to see if someone talked about this, and there was this feature request by sapyantuk here:
Not exactly the same idea, but close enough. But the way I see it, this is a community-built Communications extension.
Alongside / beyond the other idea coming up alongside this here, I would bring communications automation into EspoCRM:
---
Right now we use Matrix for messaging, but that is better for notifications than for top-level support. Ideally messages could be associated with Cases, Orders, even Quotes and Invoices, etc. And all in one place, in the EspoCRM service center, versus spread out across various Rooms and Spaces in standard chats.
I think this goes alongside Mobile Interfaces, and upgrading Background Jobs to be real-time, such as for Webhooks, rather than use crontab. Other than that, I feel like the API provides everything else that would be needed, and I can see using EspoCRM for 5+ years without much more being done to it.
Today I hope to nail the Auth Error issue thanks to devcrm and yuri and others over on GitHub, then be heading into major changes I would need to make to accommodate clients. The main one is completing the Communications requirements, so I am thinking about building out a Pack for that.
Anyone interested in using something like that, or helping to build something like that? Something that broadens Message support to Text messages and perhaps others, as a top-level set of functionality, rather than just for notifications, or 2FA, etc?
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