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[rabii]

I would say definitely yes espocrm is a good fit for sales management.
Second question, if you wish to track everything meaning you would need...

[rabii]

check this out simple just use the api link

https://docs.espocrm.com/development...ionships/#link...

[rabii]

You are welcome

[rabii]

On API you could get away with Gov.UK Api sites however for MIB they don't have any public API. Most Api should be straight forward if used in an automated...

[rabii]

Yes if you have latest version of advanced pack there is a new report/export() function which allow to generate an XLSX file and return the attachment...

[rabii]

It is more of a front-end logic. However if the user is always free to choose and change the Type / Category and then Code why not use a Tree Entity Type...

[rabii]

welcome

[rabii]

I guess they are using https://github.com/symfony/mailer

[rabii]

The if(){} has been introduced in version 7.4 so any version below this you should use the old formula ifThen instead. check documentation.