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New contacts gets added to some targets list automatically - why?

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  • lazovic
    replied
    olamborelle,

    You're welcome!

    These links will be useful for you:
    https://docs.espocrm.com/user-guide/...h-target-lists,
    https://www.espocrm.com/features/syn...s-with-reports.

    Leave a comment:


  • olamborelle
    replied
    Originally posted by lazovic View Post
    Hi olamborelle,

    Perhaps your target list has a sync with some sort of report that gets contacts with a certain team?
    I think you were right!
    I found that the two target list have a sync with reports. Now in the meantime some reports have been deleted so the list of reports was empty, but the field was still enabled. So if a wrong report was listed, that may explain!
    We'll test more.
    but THANKS!

    Leave a comment:


  • olamborelle
    replied
    Originally posted by lazovic View Post
    Hi olamborelle,

    Perhaps your target list has a sync with some sort of report that gets contacts with a certain team?
    Reports can sync back towards Target lists?

    Leave a comment:


  • lazovic
    replied
    Hi olamborelle,

    Perhaps your target list has a sync with some sort of report that gets contacts with a certain team?

    Leave a comment:


  • Kharg
    replied
    Hi, if you are actually talking about leads it could be the Lead Capture setting, check that!

    Leave a comment:


  • olamborelle
    replied
    Originally posted by rabii View Post
    It could be some formula script or maybe a backend custom code.
    Thanks. I check several entities (Contact, Target list,..) and we do not have any formula. I also do not think we have any custom code at all.

    Leave a comment:


  • rabii
    replied
    It could be some formula script or maybe a backend custom code.

    Leave a comment:


  • New contacts gets added to some targets list automatically - why?

    Hi,
    We have noticed a strange behaviour in our CRM deployment: new contacts assigned to a certain Team are automatically added to 2 target lists. I cannot understand why this is the case; there is (apparently) no automation in place anywhere.
    What could cause this to happen?
    Thanks for any hint or direction...
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