New contacts gets added to some targets list automatically - why?

[olamborelle]

Hi,
We have noticed a strange behaviour in our CRM deployment: new contacts assigned to a certain Team are automatically added to 2 target lists. I cannot understand why this is the case; there is (apparently) no automation in place anywhere.
What could cause this to happen?
Thanks for any hint or direction...

[rabii]

It could be some formula script or maybe a backend custom code.

[olamborelle]

It could be some formula script or maybe a backend custom code.

Thanks. I check several entities (Contact, Target list,..) and we do not have any formula. I also do not think we have any custom code at all.

[Kharg]

Hi, if you are actually talking about leads it could be the Lead Capture setting, check that!

[lazovic]

Hi olamborelle,

Perhaps your target list has a sync with some sort of report that gets contacts with a certain team?

[olamborelle]

Hi olamborelle,

Perhaps your target list has a sync with some sort of report that gets contacts with a certain team?

Reports can sync back towards Target lists?

[olamborelle]

Hi olamborelle,

Perhaps your target list has a sync with some sort of report that gets contacts with a certain team?

I think you were right!
I found that the two target list have a sync with reports. Now in the meantime some reports have been deleted so the list of reports was empty, but the field was still enabled. So if a wrong report was listed, that may explain!
We'll test more.
but THANKS!

[lazovic]

olamborelle,

You're welcome!

These links will be useful for you:
https://docs.espocrm.com/user-guide/...h-target-lists,
https://www.espocrm.com/features/syn...s-with-reports.