BPM failure when sending an email

[esendino]

I have a process that has been excuted thousands of time without issue

But I gor problems with one record

Obviously my first approach was thinking that some data was wrong with that record. I have reviewed the data and everything seems ok

So, any idea of what could be the problem with this iI should

The process is as follows

I dont get into all the compexities of the process, because all I need is to undertand where to look


The send task is very similar in the 3 cases. One variable for the send to field and the rest are fixed data.



The log is providing this information (dont understand what really means)


I have verified that the send to variable has the right value. But not sure what else should I review. As mentioned this process has been properly executed many, many times

Thansk in advance for any help

[victor]

Hi esendino,

I managed to reproduce your case.

When we specify a false variable or a false email address in the To Email Address field (screenshot 1), our BPM starts the sending process, which first goes to Pending, and only then to Failed (screenshot 2).
As a result, our process terminates with a send error and our BPM stops there.

As a test, try specifying a valid email or a valid variable in the To Email Address field and run your BPM.

[esendino]

Thanks a lot for your comment.

Had the issue with one specific record. Never before and never after.

Reviewed it and everything looked fine

The data was correct (the variable has a correct email address).

[rabii]

I have experienced such error but found best way to do it is to add https://docs.espocrm.com/administrat...event-boundary which works perfect so you can catch the error and notify someone or yourself this way you avoid interrupting the execution of the flowchart. see an example in attached screenshot which has a wrong email address and it catches the error and send a notification.

Error Intermediate Event (Boundary) are very useful to help design a good flowchart. honestly BPMN is a very powerful tool, kudos to the team for such amazing product.

[esendino]

Your approach is very interesting to manage the error.

And I fully agree with you: BPMN is a very powerful tool, kudos to the team for such amazing product.