How to get call duration to the workflow conditions?

[Russ]

Thanks!

[rabii]

Hi, can't get a call duration, if someone faced the same issue, please share your solution
thanks

you can instead use (Formula (Conditions of any complexity in espo-formula language)) and it should be available to you. see attached screenshot.

[victor]

Hi Russ,

The duration field is not available in the workflow conditions, but it is available in the Administration > Entity Manager > Call > Formula.
For example, when duration is greater than or equal to 1 (one second, since duration is measured in seconds), then the description field will have the value test.

ifThen(duration >= '1',
       description = 'test'
       );​

[Russ]

Hi, can't get a call duration, if someone faced the same issue, please share your solution
thanks