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How to get call duration to the workflow conditions?

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  • How to get call duration to the workflow conditions?

    Hi, can't get a call duration, if someone faced the same issue, please share your solution
    thanks

  • #2
    Hi Russ,

    The duration field is not available in the workflow conditions, but it is available in the Administration > Entity Manager > Call > Formula.
    For example, when duration is greater than or equal to 1 (one second, since duration is measured in seconds), then the description field will have the value test.
    Code:
    ifThen(duration >= '1',
           description = 'test'
           );‚Äč

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    • #3
      Originally posted by Russ View Post
      Hi, can't get a call duration, if someone faced the same issue, please share your solution
      thanks
      you can instead use (Formula (Conditions of any complexity in espo-formula language)) and it should be available to you. see attached screenshot.
      Attached Files

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      • #4
        Thanks!

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