Create a Ticket-System or Helpdesk System and Task Management with Assets

[spooner.arthur@gmail.com]

Hello,
we are a small IT system house and service provider (3 employees) from Germany.
At the moment we manage most to do's with Outlook, Calendar and Excel Sheets.

Now, we want to use a Ticket-System / Helpdesk System and Task Management System.
Maybe we can use EspoCRM for this, because then we also have a CRM System.

Can we use the default "case" function for a ticket system with a new entitty assets?

I have often read here in the forum that a separate / new / own entity was created for tickets.

What is the right way?

Best regards

[dreginald]

Yes. Case entity is well suited to create a Help Desk System and build automation with Advanced Pack.

[rabii]

Hello,
we are a small IT system house and service provider (3 employees) from Germany.
At the moment we manage most to do's with Outlook, Calendar and Excel Sheets.

Now, we want to use a Ticket-System / Helpdesk System and Task Management System.
Maybe we can use EspoCRM for this, because then we also have a CRM System.

Can we use the default "case" function for a ticket system with a new entitty assets?

I have often read here in the forum that a separate / new / own entity was created for tickets.

What is the right way?

Best regards

That is what Case entity is for by default (manage tickets). It is the best way to add support tickets in espocrm. If you have Advanced Pack you would create automation that help improve the flow.