Our company has been successfully using EspoCRM for years. We consider it one of the best customer management systems available. We would also like to use the cases section for our customer support. However, we have a question before doing so:
We have several people working in customer support. How does Espo ensure that multiple people aren't working on a case at the same time? In other words, how does conflict management work? Does this only work with the assigned user, or is there some kind of notification to other customer support representatives when a customer support representative is currently viewing the current case?
We have several people working in customer support. How does Espo ensure that multiple people aren't working on a case at the same time? In other words, how does conflict management work? Does this only work with the assigned user, or is there some kind of notification to other customer support representatives when a customer support representative is currently viewing the current case?
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