Issue with Attachment Multiple Field in Opportunity Records

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  • Ashif Malayil
    Senior Member
    • Dec 2023
    • 230

    #1

    Issue with Attachment Multiple Field in Opportunity Records

    Hi Team,

    I’ve noticed an issue with the Attachment Multiple field in Opportunity records. For some records, images added to the Attachment Multiple field persist after saving, but for others, they disappear. Notably, the parent ID for the affected records is not appearing in the Attachments section. I’m unsure what might be causing this issue. I created another field to test, but the same issue occurs.

    Please advise on the cause and a possible solution.
    Attached Files
  • yuri
    EspoCRM product developer
    • Mar 2014
    • 9249

    #2
    Hi Ashif,

    I don't know that it could be. How often does it happens? If it's very often, it worths debugging.
    If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

    Comment

    • Ashif Malayil
      Senior Member
      • Dec 2023
      • 230

      #3
      Hi yuri,

      I’ve been reviewing the debug logs to troubleshoot the issue with the Attachment Multiple field, but no relevant information appears. The problem is occurring very frequently, and as of now, all attachments added to the field are disappearing after saving. The logs are there in attachments. Is it possible to link those to the affected records?



      Comment

      • yuri
        EspoCRM product developer
        • Mar 2014
        • 9249

        #4
        Maybe it's an effect of some customization. We would have had more reports if there'd been an issue in the attachment field storing functionality I believe.
        If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

        Comment

        • Ashif Malayil
          Senior Member
          • Dec 2023
          • 230

          #5
          Hi yuri ,

          I'm confused because this issue occurs only with certain Opportunity records. In other modules, it works fine. Additionally, in the Opportunity module, I have a workflow that fetches the timestamp of specific status changes, but it only captures a few records. Similarly, when the status field is audited, the stream only shows details for a few records. This feels strange.

          Please advise.

          Comment

          • victor
            Active Community Member
            • Aug 2022
            • 989

            #6
            Please send a screenshot of the settings for this Attachment Multiple field. Maybe there is some dynamic logic applied there and/or the Accept option specifies a certain list of allowed file extensions, and you are uploading both allowed and disallowed ones. And some of them are saved correctly, while others are not.

            Click image for larger version

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            Comment

            • Ashif Malayil
              Senior Member
              • Dec 2023
              • 230

              #7
              Hi victor, please find the attached screenshot for reference. No dynamic logic conditions or accept conditions for file extensions
              Attached Files

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