Issue with Attachment Multiple Field in Opportunity Records

[Ashif Malayil]

Hi Team,

I’ve noticed an issue with the Attachment Multiple field in Opportunity records. For some records, images added to the Attachment Multiple field persist after saving, but for others, they disappear. Notably, the parent ID for the affected records is not appearing in the Attachments section. I’m unsure what might be causing this issue. I created another field to test, but the same issue occurs.

Please advise on the cause and a possible solution.

[yuri]

Hi Ashif,

I don't know that it could be. How often does it happens? If it's very often, it worths debugging.

[Ashif Malayil]

Hi yuri,

I’ve been reviewing the debug logs to troubleshoot the issue with the Attachment Multiple field, but no relevant information appears. The problem is occurring very frequently, and as of now, all attachments added to the field are disappearing after saving. The logs are there in attachments. Is it possible to link those to the affected records?

[yuri]

Maybe it's an effect of some customization. We would have had more reports if there'd been an issue in the attachment field storing functionality I believe.