PDF Printing eligibility in entities

[nramsay]

What determines if an entity is PDF printable or not? For instance, we have a PDF template for Opportunities, but we don't get a print to PDF option in the drop down as we do with some of the entities we've added on our own. Is there a switch somewhere I'm missing that determined if an entity can be printed to PDF or not?

[yuri]

The Print to PDF menu item appears for me in the Opportunity. Having at least one template is enough.

[victor]

If you have created a template for an entity, but the "Print to PDF" button does not appear, then you have a problem with your browser cache.
In a normal situation, a simple refresh of the browser page is sufficient.

[emarkay]

THANK YOU! I've been going crazy trying to figure this out. I probably have 4 hours into this going down all different rabbit holes and this was the fix. So simple. Thanks Victor.

[yuri]

This is not supposed to be connected to the browser cache. If it is, it should be fixed.

[yuri]

It's supposed to appear after page refresh.

[nramsay]

I didn't need to clear cache, but I did need to kill/restart that browser process. A simple refresh didn't solve it. But it works now.

[yuri]

It's very strange. If someone experienced this, any help with debugging or fixing would be appreciated.