Limited email from options

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  • David101
    Junior Member
    • Dec 2019
    • 22

    Limited email from options

    Hi All,

    I am running version 8.4.2 - I have multiple email addresses I use for different accounts. I have them loaded into the personal email section of the app and successfully retrieve the four accounts. The problem I have it that I cannot choose two of the four email addresses in the "from" box when composing an email- see attached. I have the four email addresses listed under my User profile (see attached). How do I expand the from section so I can choose from any of the four addresses?

    Thank you for your help.

    Sincerely,
    David

    Attached Files
  • Vadym
    Super Moderator
    • Jun 2021
    • 352

    #2
    Hi David101,

    Please provide screenshots of Administration -> Personal Email Accounts/Group Email Accounts and EspoCRM error log to investigate this issue in more detail.

    Comment

    • victor
      Active Community Member
      • Aug 2022
      • 844

      #3
      David101,

      - In Administration > Email Addresses, check the search for duplicates of the problematic email addresses.
      - In any case, delete absolutely everything that the search found.
      - Add them back to your User profile.
      - Make a Rebuild.
      - Try compose an email under this User: all 4 email addresses should be available: two that were already available and two more that were deleted from Administration > Email Addresses, and then added back to the User profile.

      Comment

      • David101
        Junior Member
        • Dec 2019
        • 22

        #4
        Hi Guys, Thanks for addressing my question. Victor, unfortunately your suggestion did not work. As a matter of fact, I now I have only one email address I can choose from in the compose email page even though I have four in my user profile (see attached).
        Vadym, per your suggestion, I am attaching screenshots of perosnal email accounts page and group email accounts page as well as a error log page. I hope this can explain what I am doing wrong. If either of you can assist me further with other suggestions I would certainly try something else.
        Best Regards,
        David
        Attached Files

        Comment

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