Workflow - Send reminder mails when CASE is untouched

[rfrancocantero]

Hi,

Will this flow work? I would like to sent out reminder mails to TEAM MEMBERS when a CASE hasn't been changed for more than 2 days.
I don't know IF and WHEN this flow would be triggered when I build it like this:

[victor]

Will this flow work?

Should work. For testing, you can first reduce the timeout from 2 days to 2 minutes, and then change it back to 2 days.

[rfrancocantero]

Should work. For testing, you can first reduce the timeout from 2 days to 2 minutes, and then change it back to 2 days.

Unfortunately not possible since I can't change the DAYS attribute.

[victor]

It's better to use Scheduled Workflow, in the Conditions of which the filters from the Report List will go, for example, as in the screenshot 1.

[rfrancocantero]

Does this mean that this doesn't work without the Workflow? Even though it says "Email sending" ?

[victor]

You confused:
- Email Sending inside the List Report is responsible for sending the report itself to users from the "Users" field (the user you saw on your screenshot).
- The List Report you created as Conditions for the Scheduled Workflow needs an Email Send Action (like the Action you have in the first post in this thread).

More about Scheduled Workflow: https://docs.espocrm.com/administrat...ows/#scheduled.