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Thanks! This might work, however, when assigning to more than one user; how does this work if the Accountmanager leaves the company and another Accountmanager...
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How to make Cases viewable by accountmanager
Hi,
We have a team of accountmanagers and a team of support engineers.
The customers (accounts) are divided per accountmanager....
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Hi, thank you for your reply. I don't think this is going to work since we have multiple TEAMS and some of them do have permission to view them.
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Knowledge Base - Default Team to none?
Hi,
When I create a Knowledbase Article, it defaults to a certain Team, however, I would like to set the default team to NONE (empty). Where...
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Assign case to ONE team only
Hi,
Currently a case can be assigned to multiple TEAMS, we don't wan't that. This needs to be a mandatory field to a single TEAM only. Where...
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How to change de default TEAM when creating CASES
Hi,
I cannot find where to change the default assigned TEAM in CASES. Where can I change this?
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CASES - when assigning, the creator looses control?
Hi,
I can't figure this out:
When a user (accountmanager) creates a CASE and assigns this to another user or team (finance)...
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Hi lazovic
Do you know which role I need to modify for a user to be able to change this value and assign it to someone else?
...Last edited by rfrancocantero; 04-05-2024, 02:51 PM.
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[Advanced pack] Assigning tasks to Teams, will they be notified?
Hi,
I'm considering purchasing the ADVANCED pack but I still have some questions, perhaps someone can help me with the answers?
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