Define a default/fixed From email address per Entity

[leon]

It would be great to have the option to define a fixed From email address per entity.
This way we can force outgoing emails to always use a certain From email address. If no fixed email address is specified, the users Personal Email adress should be used.

For example:

Case -> support@domain.com
Invoice -> finance@domain.com
Sales Order -> order@domain.com
Quote -> sales@domain.com
all other entities -> personal email address

Currently we have implemented this in /client/lib/espo-main.js with some additional code but this is not upgrade-proof.

[yuri]

To avoid changes in bundle files, I suggest using monky patching.

[Kharg]

I’ve wrote a small extension to do something like this, unfortunately it does not differentiate between entities, but that may be a good idea for a future version.

https://github.com/Kharg/from-address-behavior

[leon]

Looks promising! Would it be a lot of work to add such feature?

[Kharg]

Yes, unfortunately it would require a total re-work of the extension, but I do not exclude doing it.