Aiva - AI email assistant for espocrm

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  • rabii
    Active Community Member
    • Jun 2016
    • 1418

    #1

    Aiva - AI email assistant for espocrm

    Hey folks,

    I hope everyone is doing well.

    i am currently building an extension as an AI assistant - currently used for email and email template. below current covered features (if you are interested)

    AI Assistant for EspoCRM

    Email Compose — Write emails from a prompt with tone and length controls. Optional AI-generated subject line.

    Email Reply — Generate context-aware replies with custom instructions. Thread-aware when enabled.

    Email Summarize — One-click summary of any email or thread. Highlights key points, action items, and deadlines.

    Create Task / Schedule Call — Generate actionable follow-ups directly from a summary, pre-filled with AI-extracted action items and linked to the original email.

    Email Template Generator — AI-powered template creation for reusable emails and campaigns.

    Multi-Provider Support — Google Gemini, OpenAI, Anthropic, DeepSeek, and Grok. Switch providers anytime from admin settings.

    Permission Gated — Role-based access control. Admins decide who can use AI features.

    Format Aware — Generates content in HTML or plain text based on the editor's current format setting. Seamlessly adapts to the user's preference.

    Language Aware — Seamlessly adapts to the user's language preference.

    Keyboard Shortcuts — Ctrl+Enter to generate/insert, Ctrl+R to regenerate across all modals.

    WIP: Stats widget (per user etc) - also Tokens usage per request. Integration with knowledge base article (current design idea is to generate a knowledge base article using a prompt or providing an external link e.g if you have a blog post on your website and want to build a knowledge base article from that blog).







    Rabii
    EspoCRM Custom Development

    🔗 Portfolio & Builds
  • Kharg
    Senior Member
    • Jun 2021
    • 506

    #2
    Looks amazing!

    Maybe also consider supporting Ollama in case someone is hosting their own AI

    Comment


    • rabii
      rabii commented
      Editing a comment
      i might consider it later
  • M_L20026
    Junior Member
    • Jun 2026
    • 1

    #3
    Hello,

    We would like to know if we can integrate any existing AI like OPENAI or AZURE AI in the Espo CRM rather than building custom model as geo location has to be exclusively UK

    Comment

    Working...