Document folder field won't select a child DocumentFolder

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • rabii
    Active Community Member
    • Jun 2016
    • 1250

    Document folder field won't select a child DocumentFolder

    **Describe the bug**
    when creating a document for an account, selecting document folder (child folder) doesn't work, e.g i have parent document folder called (clients) under this folder i have other folder so when creating a document if i select parent folder (clients) it will be selected but i try to select a child folder under the parent folder it won't be selected.

    **To Reproduce**
    Steps to reproduce the behavior:
    1. create parent folder / child folder
    2. create document from within an account and try to choose child folder
    ...

    **Expected behavior**
    I expected the document folder field to select any parent or child folder.

    **Screenshots**
    If applicable, add screenshots to help explain your problem.

    **EspoCRM version**
    version 7.0.8.

    Rabii
    Web Dev
  • Vadym
    Super Moderator
    • Jun 2021
    • 345

    #2
    Hi rabii,

    I tested a scenario identical to yours, everything works as it should.
    Try to clear cache and rebuild your EspoCRM instance:


    Last edited by Vadym; 11-19-2021, 02:51 PM.

    Comment

    • rabii
      Active Community Member
      • Jun 2016
      • 1250

      #3
      I have already cleared the cache and tried again and still the same problem, when i create a document from an account if i chose a parent folder it will be selected but if i select a child folder it won't be selected.

      i am not sure why this is happening.

      Any other way to resolve this issue ?

      Thanks
      Rabii
      Web Dev

      Comment

      • rabii
        Active Community Member
        • Jun 2016
        • 1250

        #4
        I have tested this option a local version installed and it seems to work fine. Problem only with production site, when i checked the error_log on the production site, i found this error printed:

        [04-Nov-2021 01:13:01 UTC] PHP Warning: Module "imagick" is already loaded in Unknown on line 0

        Could this is the main issue ?

        Many thanks
        Rabii
        Web Dev

        Comment

        • rabii
          Active Community Member
          • Jun 2016
          • 1250

          #5
          I have sort it out, i had a logic in the document which a custom field called (isFloderLocked / boolean). This was just a way to lock down the name of the folder to read only once the document has been reviewed. Once i removed the custom field and reset the document entity to default, everything worked fine.

          I still have to figure out a way to make this logic work without blocking me from selecting child folder.

          Many Thanks

          Best regards,
          Rabii
          Web Dev

          Comment

          Working...