Problem with email attachments after moving to the new server

[Jakub Grufik]

Hello guys,

this weekend we moved our application to another server (Apache).

Everything seems to be working properly, except for some email attachments.

Some of the attachments cannot be displayed and instead, we are getting a little icon of the image. I double-checked that the attachment with the related ID was successfully transferred to the directory Upload as well as the thumb for that attachment. However, it still does not work as expected. Do you by any chance have an idea what could be causing this?

I am suspecting that some of the important files have not been moved. I just need to know which one handles displaying of the image(
?entryPoint=image&id=643675357903c190e)

Thanks a lot for the help.

Sorry about the screen quality, colleague sent me this

[rabii]

i think that means attachment is deleted. i have experienced such thing in past. check out the atachement and verify if the file is there.

[Jakub Grufik]

File is there I mentioned it, it must be something missing in the system.. I also discovered another bug that some documents are not being displayed properly with weird bots instead of text

[Jakub Grufik]

getting also errors in console

[Jakub Grufik]

Some excel documents uploaded to the system are broken as well

[yuri]

Check your webserver logs. Might be a file permission issue.

[Jakub Grufik]

Hello, I checked webserver logs and it says that some of the files do not exist even when everything was transfered correctly and I can find all the attachments in the Upload folder.. Another problem we discovered is that some PDFs are being displayed as corrupted or smth (screen)

[Jakub Grufik]

I set the file permissions to be as expected. One thing I am not able to set is ownership by using:

cd <PATH-TO-ESPOCRM-DIRECTORY> chown -R <OWNER>:<GROUP-OWNER> .;

I am not sure which user should I use.. I am using apache but I am not able to find the name of web-user.. Could the ownership be causing the problems? I set the file permissions as it is recommended in the docs

[Jakub Grufik]

Here is the webserver I am using

[Jakub Grufik]

In Espo error logs I am getting an error

[2023-04-18 08:11:36] ERROR: (403) GET /; line: 69, file: /data/0/f/0f6e82d6-07b5-42f8-803a-fad2758ce077/esmerozz.eu/web/application/Espo/EntryPoints/Attachment.php [] []
[2023-04-18 08:11:45] ERROR: (403) GET /; line: 69, file: /data/0/f/0f6e82d6-07b5-42f8-803a-fad2758ce077/esmerozz.eu/web/application/Espo/EntryPoints/Attachment.php [] []
[2023-04-18 08:11:51] ERROR: (403) GET /; line: 69, file: /data/0/f/0f6e82d6-07b5-42f8-803a-fad2758ce077/esmerozz.eu/web/application/Espo/EntryPoints/Attachment.php [] []
[2023-04-18 08:11:56] ERROR: (403) GET /; line: 69, file: /data/0/f/0f6e82d6-07b5-42f8-803a-fad2758ce077/esmerozz.eu/web/application/Espo/EntryPoints/Attachment.php [] []​

In the file Attachment.php on the line 69 I found this:

if (!$this->acl->checkEntity($attachment)) {
            throw new Forbidden();
        }​

[yuri]

This means that attachment record is not allowed for the current user. Is it from a non-admin user?

[Jakub Grufik]

it is probably for the non-admin user, I am posting here every error related to attachments I am able to find hoping some of them will be related to the issue I am currently dealing with.. There is a lot of errors currently going on..

The biggest problem is corrupted PDFs displayed incorrectly with weird colors and with dots instead of the text.. I really need to resolve this issue if possible

[Jakub Grufik]

Same for excell files, it allows me to download it without any problem from documents, but cannot be opened because it says it is corrupted.

[Jakub Grufik]

These are PDFs in the email attachments.. Both corrupted

[Jakub Grufik]

Please help, I am clueless how to fix this and I am being spammed by all my colleagues across the company that they are facing issues with corrupted/not working attachments and documents.

[Jakub Grufik]

Seems like ownership is being set correctly

[Jakub Grufik]

Another error caught in espo logs

[2023-04-18 09:49:02] ERROR: Uncaught Exception TypeError: "imagecopyresampled(): Argument #2 ($src_image) must be of type GdImage, bool given" at /data/0/f/0f6e82d6-07b5-42f8-803a-fad2758ce077/esmerozz.eu/web/application/Espo/EntryPoints/Image.php line 279 {"exception":"[object] (TypeError(code: 0): imagecopyresampled(): Argument #2 ($src_image) must be of type GdImage, bool given at /data/0/f/0f6e82d6-07b5-42f8-803a-fad2758ce077/esmerozz.eu/web/application/Espo/EntryPoints/Image.php:279)"} []

[Kharg]

Can you try to copy all attachments again?

Try to zip the folder from the source hoster and unzip it in your new hosting.

[Kharg]

Also I think the problem may be filezilla, it hasn't been reliable for me. Don't you have any other way of uploading file apart from FTP?

[Jakub Grufik]

I definitely can use other FTP client, I am using FileZilla because I am used to it and it has been recommended by webhosting provider I am using atm. Do you have any recomendations for the other FTP client, please? I am going to try to check original pdf if its broken or not. Thanks

[Jakub Grufik]

I just checked original PDF by adding .pdf and everything seems to be working properly. PDF is displayed without any problem. I tried to upload it manualy to Upload folder, but in the system it is still being corrupted