Problem with Starface VOIP after Update

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  • tarasm
    replied
    This problem is fixed in the v1.22.0 VoIP Integration extension

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  • Sebastian
    replied
    Made the last update to 7.3.3 but the Starface Voip Integration still does not work
    Same error message as above.
    Connection to the starface server is working, but when I test the connection in the voip settings -> no connection could be established.

    I read the changelog of update 7.3.3 and no mention of starface bug fix
    lazovic: did you mean an update for the crm or an update for the voip add on ?
    Last edited by Sebastian; 02-25-2023, 10:47 AM.

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  • Sebastian
    replied
    Hi,
    these are great news. Thanks for the heads up

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  • lazovic
    commented on 's reply
    Hi Sebastien,

    At the moment, a new version is being prepared, in which all issues will be fixed. Please stay tuned for updates.

    Sincerely

  • Sebastian
    replied
    Quick Update,
    I did the latest Starface Update to Version 7.3.1.3 but unfortunately the problem did not go away

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  • Vadym
    replied
    Hi Sebastian,

    We will investigate this issue and inform you as soon as possible.

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  • Sebastian
    replied
    Unfortunately we still haven't found the cause for the problem.
    Has anyone a suggestion how to fix this ???

    Leave a comment:


  • vps
    replied
    Hello Sebastian, we have the same problem. If you have a solution let us know. Thanks!

    Leave a comment:


  • Sebastian
    started a topic Problem with Starface VOIP after Update

    Problem with Starface VOIP after Update

    Hello,

    I made an update of our starface server to the latest version 7.3.0.10 and after that the connection espo-starface was broken.
    I then updated espo and the voip add on to the latest versions, but the problem did not go away.

    When I go to "Administration - Integration - Voip Starface" and test the connection, it says connection succesfull established.
    When I check the Voip Settings of my user, I get an error that the connection could not be established.

    When I make an outbound call I receive the following error massage:
    Fehler 500
    de.vertico.com.xmlrpc.XmlRpcException : No processor found for the identifier ucp.v22.requests.connection.keepAlive

    I have no idea what the problem is, can someone please help me with this.

    Thanks in advance.

    Greetings Sebastian
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