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Problem with Starface VOIP after Update

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  • Problem with Starface VOIP after Update


    I made an update of our starface server to the latest version and after that the connection espo-starface was broken.
    I then updated espo and the voip add on to the latest versions, but the problem did not go away.

    When I go to "Administration - Integration - Voip Starface" and test the connection, it says connection succesfull established.
    When I check the Voip Settings of my user, I get an error that the connection could not be established.

    When I make an outbound call I receive the following error massage:
    Fehler 500 : No processor found for the identifier ucp.v22.requests.connection.keepAlive

    I have no idea what the problem is, can someone please help me with this.

    Thanks in advance.

    Greetings Sebastian

  • #2
    Hello Sebastian, we have the same problem. If you have a solution let us know. Thanks!


    • #3
      Unfortunately we still haven't found the cause for the problem.
      Has anyone a suggestion how to fix this ???


      • #4
        Hi Sebastian,

        We will investigate this issue and inform you as soon as possible.


        • #5
          Quick Update,
          I did the latest Starface Update to Version but unfortunately the problem did not go away


          • lazovic
            lazovic commented
            Editing a comment
            Hi Sebastien,

            At the moment, a new version is being prepared, in which all issues will be fixed. Please stay tuned for updates.


        • #6
          these are great news. Thanks for the heads up


          • #7
            Made the last update to 7.3.3 but the Starface Voip Integration still does not work
            Same error message as above.
            Connection to the starface server is working, but when I test the connection in the voip settings -> no connection could be established.

            I read the changelog of update 7.3.3 and no mention of starface bug fix
            lazovic: did you mean an update for the crm or an update for the voip add on ?
            Last edited by Sebastian; 02-25-2023, 10:47 AM.


            • #8
              This problem is fixed in the v1.22.0 VoIP Integration extension
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