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  • No database installation

    Hello,

    i get the message "An unexpected error occurred" when checking the connection.

    I swear all the data is entered correctly.

    PLEASE HELP

  • #2
    Hi MaxMax

    Please provide a screenshot to investigate this issue in more detail.
    What server, PHP version, database do you use?
    What EspoCRM version do you trying to install?

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    • #3
      Server: Plesk Obsidian v18.0.43_build1800220414.18 os_Ubuntu 18.04
      PHP-Version: 7.4.30, PHP run as dedicated FPM-Anwendung (nginx)
      Database Server Type: MySQL / MariaDB / Percona
      Database Server Version: 10.1.48
      EspoCRM Version: 7.1.8

      Click image for larger version

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      • #4
        what about the log file in folder data/logs?

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        • #5
          Originally posted by shalmaxb View Post
          what about the log file in folder data/logs?
          There is no log file there

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          • shalmaxb
            shalmaxb commented
            Editing a comment
            that is strange. I guess there is some problem on your server configuration. As far as I know nginx also has a log file.

        • #6
          MaxMax I think you will have to add the port after localhost in the hostname section, something like localhost:3364, that's the default MySQL port, yours might be different.

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          • #7
            I changed the application for PHP to FPM application (nginx) and it works.
            But now I have the problem that any kind of change or update appears with the "Error 403: Access denied".

            HELP

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            • #8
              You will need to set correct permissions for the logged in user.

              Check the roles and teams of the user under the profile.

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              • #9
                Even if I want to make a change under "Roles/Administration / Administración", i have no access.
                But I am the administrator!

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                • #10
                  Make sure you have setup your sever configs correctly.

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