Unable to load user profile, preferences, system settings; "Loading"

[justindanger]

I am trying to evaluate Espo to see if it will do what I need for my company and I have been stuck just trying to get the initial setup working properly.

I installed it on my shared hosting account at A Small Orange, all the tests were fine during install, I added the base URL for .htaccess modrewrite to point to the proper directory (if I change it I get an error so I assume its working), and I have checked permissions (even tried to set everything to 755 before deleting and reinstalling).

Nothing I do seems to fix the problem. If I click the menu on the right and select my user (Admin) I get the yellow rectangle that says "Loading" at the top but nothing happens. Same thing happens if I click Preferences. If I click Administration I get that page no problem, but if I click Settings (system settings) or Authentication nothing happens except the "Loading" box.

Obviously I'm not going to proceed if I can't get this working and it seems like Espo will end up working for what I want if I can get these issues resolved.

Any help is appreciated!

[justindanger]

I revisited my installation just now to see what I could play with and it seems almost nothing works. I just get "Loading".... I try to create a new task, a new call, etc and I just get "Loading".

[dafnie]

try using Softaculous app-installer at your host. that version of espo have you installed?

[justindanger]

The version I installed was the one downloaded from this site (4.1.2) and the one my host has in softaculous is 4.1.1. I removed the one I installed and used softaculous and it does exactly the same things.

[justindanger]

Interestingly enough, the "Working" banner on top of this forum post stays there and no post appears until I refresh the page. I tried using the espo crm on a windows computer at work and it does the same thing.

[yuri]

Can you check server's error log?

[pipay]

We've have version 5.0.3 installed, love what we see, but running into the same issue as this original post: "Unable to load user profile, preferences, system settings; "Loading".
We've confirmed server settings, etc, could use some guidance. Thanks.

[yuri]

Hi,

Could you check your server's error log for errors. Also espocrm log at data/logs directory.

[ideawmx]

Hello! Same problem here...
Installed version 5.25 from Softaculous, in a subdomain within my hosting services (Installed over https.// protocol)
Installation correct. Settings ok,
requirements: met

Loading ok,
Logging in: ok

Errors: Creating Accounts, creating contacts, creating leads, creating Opportunities, accessing Settings (most of them)


When logging I briefly glanced an auth error displayed for a second. So my guess is there is an issue with accessing it through SSL

A portion of SSL Error Log:

[08/Jun/2018:14:33:13 -0400] "GET /client/src/views/scheduled-job/fields/scheduling.js?r=1528480768 HTTP/1.1" 200 1567 "https://crm.ideaw.mx/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0"
[08/Jun/2018:14:33:14 -0400] "GET /api/v1/Notification/action/notReadCount HTTP/1.1" 200 1 "https://crm.ideaw.mx/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0"
[08/Jun/2018:14:33:17 -0400] "GET /api/v1/Activities/action/popupNotifications HTTP/1.1" 200 2 "https://crm.ideaw.mx/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0"
[08/Jun/2018:14:08:12 -0400] "GET /api/v1/Notification/action/notReadCount HTTP/1.1" 200 1 "https://crm.ideaw.mx/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134"

[Hotzenplotz]

Hi there,
I have the same problem just for showing contacts/creating contacts

No error.log entry about a problem on web and apache logs just the same as ideawmx wrote.

Is there now a solution for this?



All the best

[tanya]

What error did you get? Bad server response?
If problem is only in contacts, any record has to be added in espo log ({espodir}/data/logs/)
if you have no files - check permission