Block incoming phone calls?

[Russ]

Hi, is it possible to block a specific contact (phone number) to make calls to our agents?

Thanks

[Kharg]

You should do this from your PBX, not from Espo.

[espcrm]

I guess the follow question Russ would have is: How to link up block, "Invalid" phone status would be what he doing at the moment?

[Russ]

We don't have a PBX, we are using twilio, they are saying this should be done through the API, at the same time, they have their own way to block the calls, however, if I select it, I literally have to disable 'EspoCRM' app (Twiml).

https://support.twilio.com/hc/en-us/articles/360034788313-Reject-Incoming-Calls-with-a-Phone-Number-Block-List