Is there a way to populate the fields of a case automatically?
I explain:
upon receipt of an email, I would like to have depending on the email subject ( for example phone, home, car) populated the 'area' of the case ( field of type select) and consequently assigned the relevant team ( for example team voice, team property, etc.)
thanks
I explain:
upon receipt of an email, I would like to have depending on the email subject ( for example phone, home, car) populated the 'area' of the case ( field of type select) and consequently assigned the relevant team ( for example team voice, team property, etc.)
thanks
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