Phone extension

[Russ]

Hey guys, so previously, all extensions where sitting just fine with a comma "," currently we can't use it, phone number field does not allows it anymore.
What is the proper way to store and then use (call) phone number with extension?
123-312 1233 ext 9 as an example, thanks

[Russ]

Commas are being used forever to make a 1 second delay so if you need to wait 5 seconds and dial extension 9, you would do:
123-312 1233,,,,,9 and it works on our phones, twilio, etc

[Russ]

Hey guys, so how do we properly store extensions?

[victor]

Have you tried using other allowed characters "-+_@:#()." instead of "," for this functionality?

[Russ]

Have you tried using other allowed characters "-+_@:#()." instead of "," for this functionality?

Hi, yes, I did, I tried "." error on calling


"," is a standard and unfortunately we can't tell all the users to use another options

Unless bring back "," or add a new field "ext" and Voip should be ok with extensions

[Vadym]

Hi Russ,

The list of allowed values for the phoneNumber field can be reassigned in the following line:

https://github.com/espocrm/espocrm/blob/master/application/Espo/Resources/metadata/app/regExpPatterns.json#L28

[Russ]

thanks!
For anyone browsing this forum in the future, if you would like to add a comma, use this regex pattern:
[0-9A-Za-z_@,:#\\+\\(\\)\\-\\. ]+

This is how it might look like in your .json:
"phoneNumberLoose": {
"pattern": "[0-9A-Za-z_@,:#\\+\\(\\)\\-\\. ]+",
"isSystem": true
}