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User get's email notifications for random records

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  • User get's email notifications for random records

    Hi!
    System configured to send notifications upon changes in the record (like opportunity), 95% of the time the CRM sends email only to the followers, which is fantastic.
    However, sometimes random users that are not following the record (random record) are getting record update notifications.

    Please advice, thanks

  • #2
    Hi Russ,

    Can you describe examples and show some screenshots of when things like this happen? This will make it much easier to analyze the situation if it still bothers you.

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    • #3
      Originally posted by Russ View Post
      Hi!
      System configured to send notifications upon changes in the record (like opportunity), 95% of the time the CRM sends email only to the followers, which is fantastic.
      However, sometimes random users that are not following the record (random record) are getting record update notifications.

      Please advice, thanks
      May be these users have a role with permission to view stream (team) for certain records and this might send email notifications to these users.
      Rabii
      Web Dev | Freelancer

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      • #4
        Thanks for still checking, so this issue randomly happens, no idea why and how.
        Attached an example
        Attached Files

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