Available placeholders in templates - empty

[alexisc]

Espo Version 7.2.2



I can't say for sure when it happened, I haven't created new templates for a long time.
PDF Templates work, no errors.
Please tell me where to look for the reason for the incorrect operation of the field Available placeholders

[victor]

Hi alexisc,

What browser are you using? Did you do a rebuild after upgrading the EspoCRM version?

[alexisc]

checked in different browsers, rebooted several times

[emillod]

Hello,
you should remove modifications for Template entity from custom and try again.

[esforim]

There should be a field on the right side of that show it. Check for log and error too. By the way, does it also have a issue for Email template?

With emillod suggestion, I think you would need to go to find the 'layout' customization of Template using a File Manager/SSH of where you install your EspoCRM. You can 'remove' using the GUI.

[alexisc]

1. Reset to default settings in the administration panel. Cleared the cache.
2. I checked the /custom/Espo/Custom folder - there are no user settings.
3. Created a new template (field Available Placeholders - empty), saved. There are no errors.
I can't understand what is the problem...

Email templates work without errors

[emillod]

Please check browser console for errors. You can also check espo logs https://www.youtube.com/watch?v=2-Y7M0zjbtQ

[alexisc]

Please check browser console for errors. You can also check espo logs https://www.youtube.com/watch?v=2-Y7M0zjbtQ

no errors in the browser, the logs are empty

[victor]

alexisc,

Please try to rebuild current version of EspoCRM. If it does not help, then update the version of EspoCRM to 7.2.6.

[alexisc]

alexisc,

Please try to rebuild current version of EspoCRM. If it does not help, then update the version of EspoCRM to 7.2.6.

thanks, reinstall helped