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File upload documents (attachment) timeout error

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  • shalmaxb
    replied
    Did you ever get an answer from your hosting?

    Leave a comment:


  • nunos
    replied
    Hi all,

    After some unsuccessful tests i have reported the problem to the hosting company and they have make some changes on their side that seems to have solved the problem.

    Not sure what it was but it's working now... i will ask them what was the problem and get back to you so it could help someone with the same problem.

    Leave a comment:


  • espcrm
    replied
    One more test I suppose would be, try uploading in Stream? If you still fail, I have exhaust all possibility within my limited knowledge.

    By the way, you are not using that AWS/Amazon (something) Storage right?

    Leave a comment:


  • rabii
    replied
    you might need to tweak some settings for attachments see https://docs.espocrm.com/administrat...s/#attachments

    under administration/Setting at the bottom there is a section for attachments configuration try to make Upload Chunk Size (Mb)‚Äč = 0 to disable uploading by chunks.

    Leave a comment:


  • nunos
    replied
    Checked the Administrator-> System Requirements, everything SUCCESS
    Tried to upload different files types, jpg, png, pdf, same error.
    Tried to upload directly to documents entity, same error.
    Hosting has plenty of free space

    PHP version 7.1.33
    EspoCrm version 5.7.4

    Last edited by nunos; 10-03-2022, 11:06 AM.

    Leave a comment:


  • espcrm
    replied
    Dumb question, but check if your Harddrive/Hosting isn't full.

    Try uploading different file type.
    Try uploading it in a default entity and not one of your custom one.

    Leave a comment:


  • shalmaxb
    replied
    Could you have a look in Administrator-> System Requirements. There are the last five lines in PHP configuration. Might be, that there is something wrong configured, which would mean it has to be changed on the server.

    Leave a comment:


  • nunos
    started a topic File upload documents (attachment) timeout error

    File upload documents (attachment) timeout error

    Hi everyone,

    I have started to have the following problem since a couple of weeks ago (it was working perfectly before)

    When i try to upload a file (1mb) , i get the uploading... info (attached image) and it take ages and the a timeout error is displayed.

    I have tried with several files, always the same error.

    The strangest thing is that if i upload a very small file, like 200kb, no problem, it works.

    No changes has been done to Espo or to the hosting server that i know of.

    Anyone with or had the same problem?

    Nuno
    Attached Files
    Last edited by nunos; 09-30-2022, 03:58 PM.
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