Hello,
I am right now configuring the group mail account that a case will be created. Is it posible to assign a special status ("created by mail") to all these cases? This status should only be used for this kind of cases created by an inbound mail.
Thanks for your help.
I am right now configuring the group mail account that a case will be created. Is it posible to assign a special status ("created by mail") to all these cases? This status should only be used for this kind of cases created by an inbound mail.
Thanks for your help.
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