shared mailbox cases email notification to group ?

[irideso]

Hello,

I have configured a shared mailbox to create a case for each email received and assign it to a target team.

I don't want to use the case distribution option because none of the options work for me.

So my request is as follows: Since cases are created and assigned to a team immediately, is it possible that all team members receive an email notification for each new case assigned?

If yes, how to do it?

[peterberlin]

Hello,
You could do something like this with a workflow (in the advanced pack).
If so many mails are sent to the users, I would have a report (in the advanced pack) sent to the users automatically instead of the notification mails.,
peter

[irideso]

I will try that, thanks Peter

[rabii]

Hi irideso

I think you could achieve this via BPMN if you have the advanced pack.


1 - Just create a BPMN for Case as target entity (when an group email account is equal the create mailbox ) see attached step 1
2 - Create notification to notify the user so the teams related to the target entity (Case) see step 2.

I think this should definitely work for you.

Cheers