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shared mailbox cases email notification to group ?

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  • shared mailbox cases email notification to group ?

    Hello,

    I have configured a shared mailbox to create a case for each email received and assign it to a target team.

    I don't want to use the case distribution option because none of the options work for me.

    So my request is as follows: Since cases are created and assigned to a team immediately, is it possible that all team members receive an email notification for each new case assigned?

    If yes, how to do it?

  • #2
    Hello,
    You could do something like this with a workflow (in the advanced pack).
    If so many mails are sent to the users, I would have a report (in the advanced pack) sent to the users automatically instead of the notification mails.,
    peter

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    • #3
      I will try that, thanks Peter

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      • #4
        Hi irideso

        I think you could achieve this via BPMN if you have the advanced pack.


        1 - Just create a BPMN for Case as target entity (when an group email account is equal the create mailbox ) see attached step 1
        2 - Create notification to notify the user so the teams related to the target entity (Case) see step 2.

        I think this should definitely work for you.

        Cheers
        Attached Files

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