Login failed, wrong password or user

[McBrumm]

Hi,
another day, another problem.
I want to login my site. But I get a response "wrong user or password"

I try to reset my password with email... didn´t work
I try to reset my password with CLI (php command.php set-password [username])... didn´t work
I also try to rebuild and clear cache via CLI.... but it didn´t work
I try to change my password in phpmyadmin (user)... but without result.

What should I do now?
thank you
McBrumm

[shalmaxb]

See here: https://forum.espocrm.com/forum/gene...admin-password

A tip for searching: Don`t use the search function ere in the forum, it unfortunately ist not so good. Use Google instead, as the results will link to the respective threads in this forum.

[McBrumm]

Thank you very much shalmaxb, but I have already found this link and try it without results...

[Vadym]

Check an EspoCRM log file https://docs.espocrm.com/administrat...ng/#check-logs.

[McBrumm]

Logs are empty

[McBrumm]

I got it...
I use 2 browsers. I couldn't log in to either of them, not even after clearing the cache. I installed a third browser and it worked. And now I can log into the other browser again. Funny...

[McBrumm]

It´s not over...

CRM is in the "backoffice" folder. This folder is password protected. If I turn on the protection, I cannot log into CRM. If I turn off the protection, I can log in. Why?

[shalmaxb]

Could you provide all your configuration? Server, OS and all that stuff. I guess you might have some exotic configuration. What do you mean by "backoffice"?

[McBrumm]

"Backoffice" is the folder, where crm is.

http://url/backoffice/crm

I didn´t know the server configuration.I can actually only use htaccess and PuTTy for settings

[telecastg]

CRM is in the "backoffice" folder. This folder is password protected. If I turn on the protection, I cannot log into CRM. If I turn off the protection, I can log in. Why?

Because it looks like your whole Espo installation lives in a protected folder so anyone wanting to access your crm has to be also authorized to access "backoffice" first.

I suspect that the reason why you are sometimes allowed access is that there's a cookie in your browser holding session authorization to access "backoffice"

Talk to your network administrator about moving the installation to a non-protected folder if "backoffice" contains other folders or files that need to be password protected.

[rahulp411]

I had a similar problem, but when I try login it says "there was an error sending your request, please try again." Can someone find a fix? https://tutuappvip.co https://routingnumbers.onl