How to fetch a specific email again ?

[tothewine]

One email I received exceeded the maximum email size, showing the text: Not fetched. The email size exceeds the limit.
Now that I have increased the maximum email size, how do I make Espo fetch that specific email again?

[esforim]

Would like to know as well. I suppose one "cheat" method is to re-forward those email to yourself.

It will get send to yourself as "new" email and it EspoCRM should be able to fetch that?

[tothewine]

Would like to know as well. I suppose one "cheat" method is to re-forward those email to yourself.

It will get send to yourself as "new" email and it EspoCRM should be able to fetch that?

I did that in the end but I wonder if enough information is stored in the Email entity for re-downloading the email with imap id.

[yuri]

Bad way:

1. Delete email (from UI is enogh).
2. Inactivate email account.
3. Duplicate email account, make it active and change 'fetch since' so that it's a date right before not fetched email.

[tothewine]

Thanks. What do I do afterward? is this correct ?

4. Inactivate the duplicated email account
5. delete it.
6. enable the original account again

[adam]

Bad way:

1. Delete email (from UI is enogh).
2. Inactivate email account.
3. Duplicate email account, make it active and change 'fetch since' so that it's a date right before not fetched email.

Dear Yuri,

This is not for a specific email but in general, we want to set an earlier fetch date than the one originally set while configuring the personal email accounts.
Since you mentioned previously this is the "bad way" is there a better option for changing fetch dates?

Or if in the personal email accounts:

1. We disconnect the Outlook connection
2. Inactivate the email account
3. Duplicate it
4. Change the fetch date with the new one
5. Reactivate it
6. Connect it to Outlook

Should still be the solution? Would it not duplicate the emails already fetched prior to this?

Thanks in advance!