BPM Process not triggering Workflow on Assigned User changed condition

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  • shef
    Member
    • Jul 2018
    • 38
    #1

    BPM Process not triggering Workflow on Assigned User changed condition

    I have a Task in a flowchart which changes the Assigned User of a lead. I also have a few Workflows which are triggered on "After record saved (created or updated)" that have a single condition "Assigned User is changed".

    The process works fine, everything executes till the end and the Assigned User is changed on the lead. However, the Workflow is not triggered after the change.

    Is this a bug or it's like this by design?

    If it's by design, is there any way to force triggering of the workflows by changes made from BPM processes?
    Tags: None
    • esforim
      Active Community Member
      • Jan 2020
      • 2204
      #2
      There must be (1) a bug or (2) incorrect setup on your part. Because it is triggering "or updated", if so you make changes it will trigger again based on the BPM process.

      Haven't use it yet but considered the flow chart example and it is a paid extensions I believe it should work as you expect it to that degree. I suggest maybe posting the setup and someone more technical or knowledgeable can help you.

      Alternatively you can request for help using the Ticket system?

      I might only be able to point out obvious error.

        Comment

        • yuri
          Member
          • Mar 2014
          • 8442
          #3
          BPM Update Target Record doesn't trigger both workflows and BPM processes. It was made by design to prevent possible looping. Now it's hard to change w/o changing lot of code.
          If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

            Comment

            • esforim
              #3.1
              esforim commented
              03-06-2020, 06:31 AM
              Editing a comment
              That confirm it, I was totally wrong. It is by design to prevent death trap.
              • rabii
                #3.2
                rabii commented
                07-09-2020, 11:10 PM
                Editing a comment
                Is that mean we can't create loops in the BPM process. i have been trying myself and could't, in our case i want to create a BPM process for a call to loop through conditions and execute and go back to loop again, meaning from first call til conversion or lost.

                Any chance this might change in future ?

                Is it possible to use gateways to create such loop ?

                Thanks
                • yuri
                  #3.3
                  yuri commented
                  07-13-2020, 06:37 AM
                  Editing a comment
                  It's possible to create loops in a bpm flowchart.
                • esforim
                  Active Community Member
                  • Jan 2020
                  • 2204
                  #4
                  Hi rabii you should post that in a separate post. I was having trouble opening your comments thinking it is a dead/removed post but it turn out the Forum Notification cannot handle comments.

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