Notifications not working v 5.4

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • khopper
    Senior Member
    • Sep 2017
    • 334
    #1

    Notifications not working v 5.4

    I upgraded to version 5.4 last night and have noticed that the notifications are no longer working like before.
    The bell icon does not light up with a number and I am no longer receiving emails on post in the stream by default unless I tag the person even though they are a follower on the account. I confirmed the notification settings also.

    Please advise.
    Post made in stream John is the assigned user and follower
    4 Photos
    Last edited by khopper; 09-07-2018, 08:23 PM.
    Tags: email, notifications, stream
    • yuri
      Member
      • Mar 2014
      • 8669
      #2
      Hi Kim,

      Could you check log please?

      I tried a few upgraded instances and couldn't reproduce.
      If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

        Comment

        • yuri
          Member
          • Mar 2014
          • 8669
          #3
          Note, that you don't see notifications about posts you created. Only for posts made by other users.
          If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

            Comment

            • khopper
              Senior Member
              • Sep 2017
              • 334
              #4
              I understand that I will not get a notification about my own post.

              John is the assigned user of the account and a follower, if I make a post on that account he should receive an email notification correct?
              The system sent an email to Marie who is also a follower but did not send an email to John
              Could it be a role permission issue? Although I never changed anything prior to the upgrade or after.

              http://localhost/espocrm/#Account/vi...12bb26a69a522e

              From the log (DEBUG MODE) today espo-2018-09-08.log

              [2018-09-08 11:34:02] Espo.DEBUG: BPM: processPendingFlows [] []
              [2018-09-08 11:35:02] Espo.DEBUG: BPM: processPendingFlows [] []
              [2018-09-08 11:36:01] Espo.DEBUG: BPM: processPendingFlows [] []
              [2018-09-08 11:37:01] Espo.DEBUG: BPM: processPendingFlows [] []
              [2018-09-08 11:38:02] Espo.DEBUG: BPM: processPendingFlows [] []
              [2018-09-08 11:39:02] Espo.DEBUG: BPM: processPendingFlows [] []
              [2018-09-08 11:40:02] Espo.DEBUG: BPM: processPendingFlows [] []
              [2018-09-08 11:41:02] Espo.DEBUG: BPM: processPendingFlows [] []
              [2018-09-08 11:42:01] Espo.DEBUG: BPM: processPendingFlows [] []
              [2018-09-08 11:43:01] Espo.DEBUG: BPM: processPendingFlows [] []
              [2018-09-08 11:44:02] Espo.DEBUG: BPM: processPendingFlows [] []
              [2018-09-08 11:45:02] Espo.DEBUG: BPM: processPendingFlows [] []
              [2018-09-08 11:46:02] Espo.DEBUG: BPM: processPendingFlows [] []
              [2018-09-08 11:47:02] Espo.DEBUG: BPM: processPendingFlows [] []
              [2018-09-08 11:48:02] Espo.DEBUG: BPM: processPendingFlows [] []
              [2018-09-08 11:49:01] Espo.DEBUG: BPM: processPendingFlows [] []
              [2018-09-08 11:50:02] Espo.DEBUG: BPM: processPendingFlows [] []
              [2018-09-08 11:51:02] Espo.DEBUG: BPM: processPendingFlows [] []
              [2018-09-08 11:52:02] Espo.DEBUG: BPM: processPendingFlows [] []
              [2018-09-08 11:53:02] Espo.DEBUG: BPM: processPendingFlows [] []
              2 Photos

                Comment

                • yuri
                  Member
                  • Mar 2014
                  • 8669
                  #5
                  Does John has an a read and stream access to that account record?
                  If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                    Comment

                    • khopper
                      Senior Member
                      • Sep 2017
                      • 334
                      #6
                      Here are the permissions for team "Callers" with Role of "Caller" - This was Not changed from before or after the upgrade when we noticed it was not working as before.

                      Assignment Permission is intentionally set to team so that they can not tag users outside of their team.
                      1 Photo

                        Comment

                        • yuri
                          Member
                          • Mar 2014
                          • 8669
                          #7
                          I could reproduce. This happens if read access = team or own. I will look into.
                          If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                            Comment

                            • yuri
                              Member
                              • Mar 2014
                              • 8669
                              #8
                              Will be fixed in 5.4.2.
                              If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                                Comment

                                • khopper
                                  #8.1
                                  khopper commented
                                  09-10-2018, 03:05 PM
                                  Editing a comment
                                  when is 5.4.2 expected to be released?
                                Previous template Next
                                Working...