SMTP Errors

[tobias]

I'm getting the attached SMTP error when sending reports or other e-mails from a personal e-mail account, although the test e-mail was sent just fine during setup of the same personal e-mail account.

Here's the error log:

[2018-07-31 06:09:58] Espo.ERROR: API [POST]:/:controller, Params:Array (     [controller] => Email ) , InputData: {"isHtml":true,"body": .. [] []
[2018-07-31 06:09:58] Espo.ERROR: Display Error: 5.7.8 Error: authentication failed: UGFzc3dvcmQ6 , Code: 500 URL: /api/v1/Email [] []

What's wrong?

[yuri]

What EspoCRM version?

[tobias]

EspoCRM 4.8.4 w/ Advanced Pack 1.27.0 (I guess, couldn't find the version in the backend though)

[yuri]

Those are pretty old versions. I recomend upgrading to the latest EspoCRM version and advanced pack.

You can find the current version on About page.

[tobias]

Will do and circle back to you should the error persist.

[tobias]

Hi again, tried to upgrade from 4.8.4 to 5.0.5 yet getting "Error: Null" - find some screenshots attached.

The /runUpgrade request results in Status Code 500 Internal Server Error - compare screenshot attached (I've removed the sensitive parts from the screenshot...).

The data/logs do not contain any (related) logs at all.

Please note that all tables are InnoDB, in case this makes any difference to the installation process.

Any ideas?

[yuri]

Check server log.

https://github.com/espocrm/documentation/blob/master/docs/administration/troubleshooting.md

[tobias]

The upgrade issue could be solved by increasing wait_time for MySQL to a higher value.

Current version is 5.3.5, but we still cannot send e-mails - other than the test e-mails - for our personal e-mail accounts:

Error 500: 5.7.8 Error: authentication failed: UGFzc3dvcmQ6

Attached, please find the settings for the personal e-mail account.

Please advise.

[yuri]

Make sure you don't have wrong SMTP credentials set in user preferences. I recommend erasing SMTP settings in preferences.

[tobias]

How could the credentials be wrong when the test email is being sent correctly?

[tobias]

Here's a screenshot of the SMTP settings.

[tobias]

Sorry, but I need to push this topic again, since we really need to be able to send e-mails using our personal accounts.

Any suggestions what to do?

[yuri]

Have you checked user's Preferences as I advised above? You didn't report.

[tobias]

Of course I've checked (and removed and added again the SMTP settings), Also, I've reported back (post #10) and also sent a screenshot (post #11).

[yuri]

That screenshot of Email Account detail view, I meant Preferences. Find user's Preferences > SMTP.

Post #10 was a question.