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"Copying body and attachments in manual email-to-case."

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  • "Copying body and attachments in manual email-to-case."

    hello,
    Where is the body copied to?
    peter

  • #2
    Hello.
    Email detail view, next to Reply button Create Case. Field description contains body, and attachments are added as well

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    • #3
      Thank you.
      Is there also a formula variable "inboundEmailbody"?

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      • #4
        You can try 'inboundEmail.body' but I'm not sure.

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        • #5
          inboundEmail.body and inboundEmailbody do not work.
          My only wish is that the content (body) of the email (email to case) is written in the description field.

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          • #6
            I think it's possible only in workflow for Email. Update related entity > Parent > case

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            • #7
              There is no variable / attribute containing the e-mail body. That's why I can't find a solution.

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              • #8
                Maybe
                Code:
                ifThen(
                     parentType == 'Email' && !description,
                     description = parent.bodyPlain
                );
                will make a trick?

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                • #9
                  I have created a workflow. It is triggered when a new data set (case) is created.
                  Update Entity.
                  The workflow is always started.
                  The code is in the "Action".
                  ifThenparentType == 'Email' && !description,description = parent.bodyPlain ); Is not work. ifThenparentType == 'Email',description = parent.bodyPlain ); Is not work. description = parent.bodyPlain; Is not work.
                  description = 'test data'; Is work.

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                  • #10
                    There is really no such relationship. The only way it to have workflow from Email and then Update related record > Parent.

                    It can be tricky to detect the first email that caused case creation but ignore follow-up emails related to a case.

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                    • #11
                      Thank you.
                      But I don't understand the basic problem.
                      Email to case works very well. Espo always enters the subject field of the e-mail in the case - without problems.
                      Why can't I do that with the body?

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