"Copying body and attachments in manual email-to-case."

[peterberlin]

hello,
Where is the body copied to?
peter

[tanya]

Hello.
Email detail view, next to Reply button Create Case. Field description contains body, and attachments are added as well

[peterberlin]

Thank you.
Is there also a formula variable "inboundEmailbody"?

[yuri]

You can try 'inboundEmail.body' but I'm not sure.

[peterberlin]

inboundEmail.body and inboundEmailbody do not work.
My only wish is that the content (body) of the email (email to case) is written in the description field.

[tanya]

I think it's possible only in workflow for Email. Update related entity > Parent > case

[peterberlin]

There is no variable / attribute containing the e-mail body. That's why I can't find a solution.

[yuri]

Maybe

ifThen(
     parentType == 'Email' && !description,
     description = parent.bodyPlain
);

will make a trick?

[peterberlin]

I have created a workflow. It is triggered when a new data set (case) is created.
Update Entity.
The workflow is always started.
The code is in the "Action".
ifThenparentType == 'Email' && !description,description = parent.bodyPlain ); Is not work. ifThenparentType == 'Email',description = parent.bodyPlain ); Is not work. description = parent.bodyPlain; Is not work.
description = 'test data'; Is work.

[yuri]

There is really no such relationship. The only way it to have workflow from Email and then Update related record > Parent.

It can be tricky to detect the first email that caused case creation but ignore follow-up emails related to a case.

[peterberlin]

Thank you.
But I don't understand the basic problem.
Email to case works very well. Espo always enters the subject field of the e-mail in the case - without problems.
Why can't I do that with the body?