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  • peterberlin
    Active Community Member
    • Mar 2015
    • 1004

    #1

    Embedded images

    Hi,
    Embedded images are not shown in e-mails. Planned to change it?
    peter
  • yuri
    EspoCRM product developer
    • Mar 2014
    • 9656

    #2
    Hi Peter,

    Actually they shoud be shown. Would be helpful if you could provide the original content of the problem email. There was a similar issue with some emails sent from Apple client and this must be fixed in the next EspoCRM relese.

    Comment

    • peterberlin
      Active Community Member
      • Mar 2015
      • 1004

      #3
      Hi Yuri,
      You can try it yourself:

      The sender of the e-mail presses the "Print" button on his PC and takes a screenshot. Then he starts his e-mail program, generates an e-mail and presses Ctrl + V. He then sends the e-mail to us.
      The graphic of the screenshot is not displayed. See picture.

      Comment

      • yuri
        EspoCRM product developer
        • Mar 2014
        • 9656

        #4
        I tried it numerous times and it worked. Without having more precise information which email client is used to send or having the raw original content of the email I can't fix this issue.

        Comment

        • peterberlin
          Active Community Member
          • Mar 2015
          • 1004

          #5
          With thunderbird the display works. Outlook 2013 and 2016 does not work. Where should we send a test mail to?

          Comment

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