3 Days Delay Case Workflow

[Pablo]

Hi,

We are a bit confused on how to set up the following workflow: After 3 days without resolving a case (status: Pending), we would like to notifiy the assigned user by email.

Can you please indicate us which "Trigger Type" and "Conditions" we should set up in this workflow?

Thanks a lot.

[tanya]

Hello
There are an example https://www.youtube.com/watch?v=7MeccVSG6DU
also related topic http://forum.espocrm.com/forum/gener...ed-at-question

[Pablo]

Hi tanya ,

Thanks for your FAST response. Sorry for the confusion.

Best regards.

[yuri]

This will be easy to implement with the upcoming BPM tool that will be available in advanced pack.

[Pablo]

Awesome yuri !

Hope to have the new BPM version soon.

Best regards.