3 Days Delay Case Workflow - EspoCRM Open Source Community Forum

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Pablo

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Join Date: Aug 2015

Posts: 177
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#1

3 Days Delay Case Workflow

11-08-2017, 03:54 PM

Hi,

We are a bit confused on how to set up the following workflow: After 3 days without resolving a case (status: Pending), we would like to notifiy the assigned user by email.

Can you please indicate us which "Trigger Type" and "Conditions" we should set up in this workflow?

Thanks a lot.
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tanya

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Join Date: Jun 2014

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#2

11-08-2017, 04:01 PM

Hello
There are an example https://www.youtube.com/watch?v=7MeccVSG6DU
also related topic http://forum.espocrm.com/forum/gener...ed-at-question
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Pablo

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#3

11-08-2017, 09:23 PM

Hi tanya ,

Thanks for your FAST response. Sorry for the confusion.

Best regards.
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yuri

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#4

11-09-2017, 10:02 AM

This will be easy to implement with the upcoming BPM tool that will be available in advanced pack.

If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.
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Pablo

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#5

11-09-2017, 04:13 PM

Awesome yuri !

Hope to have the new BPM version soon.

Best regards.
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