A review of Espo from the CEO of SuiteCRM

[pmontanez]

EspoCRM is the most flexible Open Source CRM out there.... Point. I've been trying most of the Open Souce CRM and nothing comes close to a clean code and neat design. The amount of customization it's compared to none. As for the Open Source commitment, I just don't think what else they want( Very active Gighub repository and activity). Finally, the community is Awesome, I never experienced an open source project when most of your question and concern are answered from the dev team in such small time frame ( usually less than 24h). They always willing to help and implement new improvements.
You Guys rock!!! Keep it up with your great Job!

[wtconseil]

EspoCRM is the best CRM product i have ever seen ... Really ... and awesome support here !
Let's continue the adventure all together

[bruce185]

His own software is not better if you krtisiert the software of others.

SuiteCRM is great and it's definitely got the broadest feature set... the let down for me is that is doesn't integrate well with email, which is one of Espo's strengths... It also doesn't have the social chat/follow feature and I find Espo to run much faster...

I also think Espo looks great and the recent SuiteP theme isn't really my thing...

Espo's missing a 'last viewed' section for sure but otherwise I think the project is heading in a very positive direction...

[peterberlin]

His own software is not better if you krtisiert the software of others.
peter

[bruce185]

Did anyone else catch this review of Espo (and other open source suites) from the CEO of SuiteCRM?

Here's the review which I thought was a little harsh!!!

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EspoCRM

EspoCRM is a moderately featured open source CRM with a business model of publishing higher value functionality behind paywalls. It is not clear from their website if these paid-for extensions are open source or proprietary. It has a small and not very active community (9 members when we visited during core business hours). The documentation is rudimentary, the user interface is uninspiring and non-intuitive and the reporting and workflow leave much to be desired.

VERDICT

Unclear commitment to open source combined with very low community engagement, primitive functionality in key areas, poor documentation, sub-standard user experience and no clear roadmap all lead us to conclude that this is a project that has a long way to go before we could recommend it for anything other than small companies with non-complex requirements.
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